Shipping policy

At Mendall, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:

Cancellation Policy

You can cancel your order up to 10 minutes after it has been placed; after this time it can no longer be canceled. After 10 minutes, your order will be entering the automatic handling process which includes quality checks, packaging, and shipping. For this reason, we cannot accept any cancellations after this period.

IMPORTANT: In some cases, we offer upsells on the thank-you page after the order, where you can receive an additional discount if you purchase another item. With these offers, it is mandatory that a previously placed order for the same item cannot be cancelled due to the price difference compared to the thank-you offer. If you want to cancel, we can only cancel the upsell product that was purchased on the thank-you page.

Processing Time

Orders are typically processed and shipped within 1–3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.

Shipping Methods

We offer several shipping options to accommodate your needs, including standard and express shipping. The availability of shipping methods may vary depending on your location and the items in your order.

Shipping Rates

At Mendall, we offer free shipping on all orders.

Delivery Time

Delivery times are typically 5–10 working days after an order has been dispatched, depending on your end location. Please note that unforeseen circumstances such as weather delays, customs clearance processes, or carrier issues may impact delivery times.

Change of Address

If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

To maximize the chance we can update it, please email us immediately after placing your order and include:

  • Your order number

  • The correct updated shipping address

Refused Parcels and Not-at-Home Situations

If the consumer refuses to accept the parcel at the delivery address and/or is not at home at all delivery times, we will charge a 50% restocking fee of the purchase price. This will cover all logistics and return costs for the parcel to our warehouse.